Next Generation Allied Health Practice
 referrals@thehealthhub.org.au 07 3890 7033 07 3890 7077
NDIS

Your Rights & Responsibilities

Anyone with access to NDIS funds must follow relevant Australian laws, rules and regulations. We are here to help you use your NDIS funds lawfully. We want to help you do the right thing. 

You have rights and responsibilities when choosing what support you want to buy with your NDIS funds.

Submit Your Complaint

Most NDIS providers do their best to provide quality supports and services to people with disability, but issues can occur.

It’s OK to complain – speaking up can help to improve services for you and other people. You have the right to raise a concern about NDIS support if you are not happy. 

You can make a complaint on our Contact / Feedback form. Or visit NDIS to read more about the complaint process.

NDIS Intake Process

01. Client Calls Us

Phone call directed to the Intake Team. The Intake Team consists of Occupational Therapists, Psychologists, Speech Language Pathologist, Physiotherapists, and Allied Health Assistants.

02. Initial Intake Team Appointment

Phone call directed to the Intake Team. The Intake Team consists of Occupational Therapists, Psychologists, Speech Language Pathologist, Physiotherapists, and Allied Health Assistants.

03. Clinical Assessment Team Appointment

This appointment is with the therapists that are most relevant to the skills you are seeking to learn. The team may consist of 1 therapist or a team of therapists (i.e Multidisciplinary Team consisting of an Occupational Therapist, Psychologist, Speech Language Pathologist or ECEI Specialist).

04. Baseline Skill Assessments & 12-Month Therapy Plan

  • Assessments completed to establish baseline skills.
  • 12-month therapy plan established with client.
  • Parent (at this stage an NDIS review of their plan may also occur if funding is insufficient or does not allow for goals to be obtained)

05. Treatment

Move to treatment team and start treatment.

06. Multidisciplinary Team Review & NDIS Report

MDT review meeting and report constructed for NDIS.

07. Embracing a New Plan

New plan received.

08. Planning & Implementing a New Plan

Back to meeting with Intake Officer to plan out the new plan and establish the plan in our system so funds can be used at The Health Hub.

Therapy team will determine if assessments are needed.

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